You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Total Package Cookware + Complimentary Cutting Tools - ZWILLING
ZWILLING Base Cookware A high-quality cookware set that will transform your cooking game. The versatile set is crafted with 18/10 stainless steel, ideal for your day-to-day cooking. It comes with all your essential pots in different capacities and 1 frying pan. The innovative design comes with a super handy pouring rim and closing lids aimed to avoid spillage and dripping. The pots come with an integrated measuring scale for precise and accurate measurements of your recipes. The classic SIGMA, aluminum core base is designed to heat your food quickly and evenly. The set of 4 pots is completed by the frying pan for various cooking tasks such as frying and sautéing meats or vegetables. Cooking for family and friends is now simplified, thanks to this dream cookware set.
This set includes: •Stock Pot + Lid: 6L (24cm x 35cm x 17cm) •Stock Pot + Lid: 2L (24cm x 35cm x 17cm) • Frying pan (28cm) •Stew Pot + Lid: 3L (20cm x 30cm x 14cm) •Saucepan: 1.5L (35cm x 16cm x 10cm)
Cutting Tools Kit The 3 piece knife set from ZWILLING helps you stay prepared for all kind of cutting and peeling. This is an essential household set and a necessary starter’s kit for all. The set consists of one knife, a pair of scissors and a peeler. Not only is this set handy but it has great cutting edge and durability. From chopping, snipping to peeling, this set feels effortless. The blades are made of robust and rustproof steel that comes with a comfortable non-slip grip for you to swift through all the cooking tasks at ease.
About ZWILLING Cookware ZWILLING believes that the deciding factor for good cooking results is the right cookware, where all the details have been well thought-out. High-quality and well-functioning cookware saves time and delivers better results. While developing its cookware products, the brand has one ultimate goal - to deliver outstanding quality with the best handling possible.
Use & Care
Only fill your cookware up to 70-80% capacity to avoid boiling over and burning
Do not overheat your cookware as it may lead to discolouration and damage the base
While using a gas cooker, ensure that the flames don't extend to the sides of the cookware
Wear oven gloves while handling the cookware when it's used in the oven as the handles will heat up in such a situation
Though this set is dishwasher safe, it is recommended that you clean it by hand for long-lasting use
Answer: Emaratshop delivers across the U.A.E. however some remote areas are restricted. If you want to check whether a remote area is available for delivery, please email us at firstname.lastname@example.org
2. I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?
Answer:Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: shopbe-1.0.0-sections-ready.zip in the folder Shopbe Sections Ready 1.0.0, then you just need to upload shopbe-1.0.0-sections-ready.zip file to your Shopify store.
3. What types of delivery does Emaratshop have?
Answer: Emaratshop offers courier delivery through our reputed partners: Fetchr, Skylark Couriers and Parzel which offer courier and logistics services, specializing in COD and consignee deliveries.
4.How much does the delivery cost?
Answer: For a total bill of above 299 AED, delivery is completely free. For orders of lower quantity, a flat delivery charge of 10 AED applies to the total order.
5. Is it possible to schedule a specific delivery time?
Answer: Generally, we deliver within 1-3 working days. The courier partner will contact you to arrange a suitable time.
6. Is international shipping available?
Answer: Emaratshop does not provide international shipping service as of now.
7.How do I know if my order has been successful?
Answer: Once you’ve filled in the relevant details and checked out, you will receive an Email confirmation from Emaratshop showing the details of the order you’ve just placed along with the payment method you have selected.
8. Can I cancel my order?
Answer: You can cancel the order up to the point of shipping without any charges being applied. However, if you want to return a product once the product is shipped, please refer to our return policy mentioned below.
9. Will my details be shared with 3rd parties of Emaratshop?
Answer: We respect the privacy of our valued customers and do not share any of our customer’s personal information with third party vendors.
10. How can I pay for my purchase?
Answer: We accept Visa & Mastercard transactions as well as Cash on Delivery through our courier service.
11. Will I receive a receipt for my purchase?
Answer: Yes, once the order has been completed, you have an option of printing out a receipt for your purchase. You will also receive an email confirmation of your order with full details. After delivery, you will also receive a physical copy of the receipt with your product.
12.What is your Returns Policy?
Answer: You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
13. How long is the warranty period for a product?
Answer: A product's has a warranty applicable only if it is mentioned in the description. of the product. The relevant length of the warranty is specified separately for every applicable product.